Monthly Archives: October 2018

  • The service quality factors for competitive advantage


    The service quality factors are those attributes of service about which customers may have expectations and which need to be delivered at some specified level. They vary from organization to organization and also from customer to customer, so it is difficult to capture every aspect of service quality for every organization. However, the following is a good attempt that can help organizations start to define, deliver and measure service quality: access, aesthetics, attentiveness/helpfulness, availability, care, cleanliness, comfort, commitment, communication, competence, […]

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