Satisfaction is the result of customers’ assessment of a service based on a comparison of their perception of service delivery with their prior expectations. (see Figure 1 below). Figure 1 If the customers’ perception of the service matches their expectations then they should be satisfied. If their perception of the service exceeds their expectations then they will be more than satisfied, even delighted. If their perception of the service does not meet their expectations then they may […]
Monthly Archives: September 2018
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A Look at Our E-learning System
Organizations now commonly use e-Learning to deliver some or all of their training, with over 70% using Learning Management Systems to do so. Hence, our e-learning service is another way we can help you build competence in your workforce, interestingly, without the costs associated with the classroom learning. Our e-learning system is complete and comprises of a learning management system and content of over 200 quality courses covering the following areas: Sales and Marketing Human Resources and Admin Personal Development […]
