Category Archives: Interpersonal Skills

Feb
14
  • When a manager is not assertive

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    When a manager is not assertive, then in real terms, he’s either aggressive or passive. Aggressive managers use their positions of power and authority to belittle, intimidate, and control those who report to them. As a result, their team members begin to resent them. Then their productivity begins to fall, and if the dictatorial behavior of the manager continues, it will not be long before the organization begins experiencing a high employee turnover. In other words, aggressive managers create an […]

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Feb
6
Jun
1
May
9
Apr
8
  • When teams work in silos

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    At some level, every manager understands that to deliver great performance they have to unlock the potential in teams. And to do this, they need to turn a collection of individuals into a high-performing group, the members of which support one another. In other words, managers must be team builders nurturing teams where members share resources, ideas and common goals and also develop a shared identity, often built on a combination of their skill sets and their perceived status in […]

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Apr
5
Mar
3
  • The role of supervisors in employee engagement

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    Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work. Employee engagement does not mean employee happiness. Someone might be happy at work, but that doesn’t necessarily mean they are working hard, productively on behalf of the organization. While company outings, TGIF, and end-of-year parties are fun–and may be beneficial for other reasons–making employees happy is different from making them engaged. Also, employee engagement does […]

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Feb
22
  • When do supervisors lose their leadership?

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      Supervision literally means “watching over”. However, in reality, it’s a lot more complex than just keeping an eye on staff. There is a leadership component in supervision. Hence a good supervisor should also be a good leader – positively influencing others to want to follow. A bad supervisor is that supervisor who lacks leadership skills, ability or training. In other words, they ‘work’ without the leadership component of supervision.  They might think they are doing a great job, but […]

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