“One size fits all” – using the same leadership style in every situation and for everyone in a team. This should be avoided because at any point in a team, individuals are at different developmental levels. Hence a supervisor should vary his or her style of leadership based on each individual’s developmental level. This approach, developed by Paul Hersey and Ken Blanchard, is known as situational leadership. It rests on two fundamental concepts; an individual’s developmental level and the supervisor’s […]
Category Archives: productivity
Dec
7
Sep
28
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5 tips for getting the most out of online training
One of the reasons people choose online learning style is that it’s very convenient. This advantage, however, means you have to take some extra steps to successfully learn online. You need to dedicate a significant amount of your time, consistently take the sessions, be concentrated while studying, and fully commit to your learning process, just as you would do for a regular course. It’s important to realize that online learning is not an easier way to learn, but rather a […]
Jul
8
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The impact of leadership on employee engagement
In just about any industry and in just about any role, you will eventually find yourself in a leadership position, that is if you’re not a leader already. Hence it is important to understand what employee engagement means and how your leadership role affects it. Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work. Employee engagement does not mean employee happiness. Someone might be […]
Jan
13
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To become highly effective, focus on these activities
All activities can be classified by its urgency (Urgent or Not Urgent) and by its importance (Important or Not Important). Important activities have an outcome that leads to the achievement of your goals, whether these are professional or personal. Urgent activities demand immediate attention, and are often associated with the achievement of someone else’s goals. Different combinations create a matrix illustrated above with four quadrants: Quadrant 1: Activities that are important and urgent. For example: Crises Pressing problems Deadline-driven projects […]
May
27
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Understanding the 10 Customer Types, and Creating Allies
The nature of the customer significantly influences the type of service provided – how customers are treated by staff and their potential impact on other customers. Thus, operations managers and their staff need to develop an understanding of the nature of individual customers and their resultant behavior. Based on behavior and attitude, customers can be categorized as follows: 1. Allies: These valued customers usually arrive in a positive frame of mind, willing to help and give positive feedback to facilitate […]
Mar
6
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3 major signs of soft skills gap in your organization
Soft skills, also known as people skills, are the skills you use to interact with others at work. They make up who you are, generally encompassing your attitudes, habits and how you interact with other people. Examples are communication skills, interpersonal skills, business etiquette, etc. In contrast, hard or technical skills mean subject matter expertise like computer programming, accounting, financial analysis, or chemical engineering. Hard skills are generally easily quantifiable and measurable but not as transferable as soft skills. Both […]
