When it comes to your staff, salary is not the only thing that can guarantee their engagement and retention. Employees tend to stick around when they believe the organization they are working for is taking care of their personal and professional development.

 

And coaching and mentoring are the two crucial components of employee development.

 

While coaching is based on a partnership that involves giving both support and challenging opportunities to employees, mentoring, a related skill, is about being a guide, offering wisdom and advice when it is needed.

 

Coaching and mentoring may seem simple, but knowing how and when to coach (and when to use other tools, like mentoring) is an art that many employees in leadership role do not understand.

 

As a result, their organization is missing out on the opportunity to engage, retain, and upskill their employees.

 

But this training is designed to help. It will equip participants with the skills required to effectively coach and mentor others.

 

 

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The Learning Journey

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The training starts with a look at what coaching and mentoring are. We also introduce the five most critical skills that coaches and mentors need. Then, we review the participants’ pre-assignment to help them identify their coaching strengths and weaknesses.

 

We then move on to the five key coaching skills. We start with interpersonal skills, including communication, probing, and active listening. Then, we review the other four skills: helping, mentoring, teaching, and challenging.

 

The next part of the training shares some tools that we can use when coaching, including learning styles, adult learning principles, and the benefits/consequence matrix. We also look at some skills to support these tools, including giving effective feedback.

 

Using case studies, we wrap things up with a look at a coaching model and some common coaching problems.

 

 

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Training Objectives

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After completing this training, participants will be able to:

 

• Understand how coaching can be used to develop their team
• Develop the coaching skills that help improve individual performance
• Demonstrate the behaviors and practices of an effective coach
• Recognize employees’ strengths and give them the feedback they need to succeed
• Identify employee problems and ways they can help to correct them
• Draw from the concepts of coaching and mentoring to guide their team members toward reaching goals and objectives on their own
• Foster growth and development in their subordinates

 

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Training Outline

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Session 1: Overview

 

 - Learning Objectives

 - Pre-Assignment: Introduction

 - Pre-Assignment Assessment: Communication Skills

 - Pre-Training Assessment

 

Session 2: Defining Coaching and Mentoring

 

- Coaching and Mentoring

- Mentees, Proteges, and Telemachus

- Matching Mentors

- Defining Coaching

- What Coaching Is Not

- The Coaching Formula

- The Three Factors

- Coaching Skills

 

 Session 3: Coaching Assessment Review

 

- Coaching Assessment and Scoring

- Making Connections

 

 Session 4: Interpersonal Communication Skills

 

- What are Communication Skills?

- Making Connections

- Getting Better with Communication

- Open Questions

- Closed Questions

- Probing Techniques

- Active Listening Skills

- Responding to Feelings

- Reading Cues

- Demonstration Cues

- Tips for Becoming a Better Listener

 

 Session 5: Critical Coaching Skills

 

- The Five Skills

- Making Connections

 

 Session 6: Setting Goals with SPIRIT

 

- Setting Achievable Goals

- Identifying Your Dreams

- Inspiring Ideas

- SPIRIT Goals

- Getting on Track

 

 Session 7: Learning Styles and Principles

 

- Learning Styles

- Making Connections

- Adult Learning Principles, Part One

- Adult Learning Principles, Part Two

 

 Session 8: The Benefits/Consequences Matrix

 

 - Coaching Tools

 

 Session 9: Skills Involved in Coaching

 

- Mix and Match

 

 Session 10: The Coaching Model

 

- The Four Steps

- Key Characteristics

 

Session 11: Giving Effective Feedback

 

- Important Elements, Part One

- Important Elements, Part Twos

 

Session 12: Coaching Problems and Solutions

 

- Case Studies

- Making Connections

 

Session 13: A Personal Action Plan

 

- Starting Point

- Where I Want to Go

- How I Will Get There

- Summary