The nature of the customer significantly influences the type of service provided – how customers are treated by staff and their potential impact on other customers. Thus, operations managers and their staff need to develop an understanding of the nature of individual customers and their resultant behavior. Based on behavior and attitude, customers can be categorized as follows: 1. Allies: These valued customers usually arrive in a positive frame of mind, willing to help and give positive feedback to facilitate […]
Monthly Archives: May 2015
May
27